Most orders will ship out 2-3 business days after it has been placed. Please allow additional 5-7 business days for delivery.

We kindly ask for 8-10 business days for made-to-order items to be produced in our shop. Made-to-order items are embroidered/printed in our shop and will need additional time to be processed. This includes Custom Golf Bags, Branded Ultra Tees, US Open, Row the Boat, 1980 Miracle and ETS Performance, Adam Thielen Signature Collection, and other co-branded collaborations.

Please note that shipping costs may vary based on product. We charge a flat fee of $5 for the contiguous 48 states. Shipments to noncontiguous states (Alaska and Hawaii) and international shipments will range depending on destination. 

Orders of $125+ receive free shipping. (Excl. HI, AK, and International)

Sometimes the carrier will mark packages as "Delivered" before they have been officially delivered. We kindly ask to allow an additional 3-5 business days, often times the package will turn up.

If there is still no trace of your order please contact your local post office, not the carrier hotline.

If the postal service is unable to locate your package, please contact us for additional support.

Discounts during sitewide sales only apply during the duration of sale. Orders placed before or after a sale will not be eligible for the deal. Only one discount code may be applied per order. Save the others for future use. Exclusions: Limited Edition collaborations and golf bags do not qualify for discounts.

Please contact our team right away for changes regarding your order. We will do our best to catch your request before it has been shipped, though we cannot guarantee this. Once your order has been shipped, we will be unable to make any changes.

Since we do not save credit card information, we are unable to add additional items to your order after it has been placed.

We do ship internationally! The carrier will provide updated tracking information once the package leaves United States borders. Tracking will display a notification once the package has been delivered. If your package doesn't arrive within 10-12 days we recommend that you contact the carrier in your country for more information. Customers are responsible for all duties, taxes and customs charges. If your order is refused, you will be responsible for charges incurred in shipping the package. *International orders do not qualify for returns, exchanges, or store credit.

We do not offer cart protection and your item is not guaranteed until your order has been placed. During limited edition releases, we highly encourage customers to check out promptly to avoid an item to be sold out your order has been placed.

We offer a 15% discount to military personnel who have served or are currently serving in the United States Armed Forces.

Click here to get started.

30 DAY FREE U.S. RETURNS 

All returns must be submitted within 30 days from your order delivery date. The garment must be unworn, unwashed, and cannot have any alterations, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains, have had alterations, or without a tag, we will decline your return and ship back your order.

45 DAY FREE U.S. EXCHANGES

Exchange your item for a different size, color, or store credit within 45 days of your original purchase date. The garment must be unworn, unwashed, and cannot have any alterations, with the tag still on to be eligible for a return. If we receive garments that are clearly worn with stains, have had alterations, or without a tag, we will decline your return and ship back your order.

*Final sale items are not eligible for returns or exchanges.
*International orders do not qualify for returns, exchanges, or store credit. 

LIMITED EDITION RETURN & EXCHANGE POLICY

Returns & Exchanges:

We offer free exchanges and returns for store credit on all U.S. orders within 30-days of purchase. Please note that we do not offer cash refunds for limited edition items. Due to the nature of these limited edition drops, we cannot guarantee your preferred size will be available.  

*Final sale items are not eligible for returns or exchanges.
*International orders do not qualify for returns, exchanges, or store credit. 

Once your return has been shipped back, it can take our warehouse up to two weeks to receive and process your item(s). You will receive a confirmation email as soon as we've issued your refund or exchange!

Items that are gifted can be returned for store credit. You can initiate a gift return here. (See "Start a Gift Return" below)

You can request a return or exchange through our Return Portal.

Returns & Exchanges:

We offer free exchanges and returns for store credit on all U.S. orders within 30-days of purchase. Please note that we do not offer cash refunds for limited edition items. Due to the nature of these limited edition drops, we cannot guarantee your preferred size will be available.

International Orders:

All international orders are final sale and are not eligible for returns or exchanges.

Quality Guarantee:

However, we take pride in the quality of our products. If, for any reason, your item arrives damaged or defective, please reach out to our customer support team and we’ll be happy to resolve the issue.

How does Legacy Rewards work?

Legacy Rewards is UNRL's official loyalty program. This program is meant to show our appreciation to our loyal customers. You will earn points every time you purchase, and use them for discounts on future purchases. You will continue to level up the more you purchase with the top tier being Hall of Fame.

How do I join Legacy Rewards?

Click the Account button at the top of the page to join the program (it's completely free). You will be brought to a Log in page, simply type if your email and click continue. All existing account holders are automatically enrolled.

Are there exclusions to the Free Shipping benefit?

Yes, this benefit is excluded for International, Hawaii, and Alaska based orders.

Purchases made online at UNRL.com only qualify to receive points and rewards. Purchases made through other retailers outside of our online store are not eligible to receive points and rewards. 

How do I redeem my points?

Once you’re logged into your account, go to the “How To Use Your Points” section of the loyalty page. If you have enough points, you can exchange them for loyalty discounts. You can also redeem your points for a loyalty discount at checkout.

Do points expire?

No, the points that you earn will never expire. You can always redeem them for loyalty discounts.

(Points are not the same as discounts. Once you redeem your points, they turn into discounts. Your points will not expire, but discounts will.)

What products can I redeem rewards for?

Any items excluding charitable, limited-edition collections, and golf bags are applicable for reward discounts. For example, reward discounts will not apply to NFL or University items. You will still earn full points for purchasing these items.

Can I transfer my points to someone else?

No, you cannot transfer points to a friend or family member.

How do I earn points?

You earn points every time you shop, and on a variety of activities. To see all the ways you can earn points, check the "Start Earning Now" section on the loyalty page.

When will my points earned from a purchase show on my account?

Your points earned from a purchase will be pending in your account for 14 days from your purchase date. The points will then be automatically approved and added to your account after the 14 days.

How many points do I earn per $ spent?

Your points per $ spent depends on what tier you are in (the base level is 5 points per $1 spent). Refer to "The Perks" section on the loyalty page for full detail.

What happens to my points when I make a return?

Refunding an order in full voids the used discount code and returns the points to the customer's account. If an order is partially refunded, the points the customer spent on the voucher will not be returned to their account.

What do different point statuses mean?

• Approved: Ready to use for rewards.
• Pending: Your points are awaiting verification. Typical for recent purchases and referrals.
• Cancelled: Not added to your account, for example when a purchase is cancelled.

Rewards Points are not the same as Loyalty Discounts.

Do loyalty discounts expire?

Yes, loyalty discounts will now expire 6 months from the date you redeem them.

(Points are not the same as discounts. Once you redeem your points, they turn into discounts. Your points will not expire, but discounts will.)

Can discounts be stacked with other discounts?

No, only one discount is allowed per order. Loyalty discounts cannot be stacked with any other discounts.

Can Loyalty Discounts be used on any products?

Discounts cannot be applied to any charitable, Limited Edition items, or golf bags.

What are the different loyalty tiers?

Rookie, Pro, MVP, Hall of Fame

How long do I keep my tier status?

Each time you enter a tier, a 12-month timer starts — resetting whenever you move up a tier. After 12 months, your tier status is reevaluated based on your spend.

How do I know what tier I am in, and when my 12-month tier status will be reevaluated?

You can see your tier level when you are logged into the Legacy Rewards page under “Your Legacy Rewards Status”. You will also see the 12-month timer displaying the date you will be moved down tiers, if you do not spend up to the next tier.

No. These are Limited Edition products that are only available until sold out. Once they're gone, they are gone! Sign up for notifications to give yourself the best chance to secure a drop.

Returns & Exchanges:

We offer free exchanges and returns for store credit on all U.S. orders within 30-days of purchase. Please note that we do not offer cash refunds for limited edition items. Due to the nature of these limited edition drops, we cannot guarantee your preferred size will be available.

International Orders:

All international orders are final sale and are not eligible for returns or exchanges.

Quality Guarantee:

However, we take pride in the quality of our products. If, for any reason, your item arrives damaged or defective, please reach out to our customer support team and we’ll be happy to resolve the issue.

All orders will be shipped within 1-2 business days after purchase. You may also upgrade to Expedited Shipping which will move your order to first priority, which will ship out either same or next day (within 24 hours).

No. Your item(s) are not guaranteed until your order has been placed. Adding items in your cart does not reserve the inventory. During Limited Edition releases, we highly encourage customers to check out as quickly as possible to avoid an item selling out before your order has been confirmed.

1. Get here early. Be on our site at least 5 minutes before drop time.

2. Sign into your UNRL account. Make sure your shipping address is saved to your account ahead of time. This will enable you to speed through checkout faster. (And you will receive reward points from your purchase, win-win.)

3. Use Apply Pay / Shop Pay. Skip the steps to enter your address and billing information. Remember to update your shipping address if you've moved recently.

4. Finish checking out quickly. Your order is not confirmed until the checkout process is complete. Adding your item to cart does not confirm inventory.

No. Discounts and rewards are not applicable for Limited Edition items. However, you will still earn reward points when you purchase, which can be applied towards future purchases.

(Note: Reward points only account for purchases made online at UNRL.com)

No. Orders cannot be updated after they have been placed. For the safety of our customers we do not save payment information and therefore we are unable to add items to an order. 

Please contact help@unrl.com immediately with an address change request. Orders are processed quickly and a change of address is not guaranteed.

We highly recommend checking your Apple Pay or Shop Pay account address before purchasing.

No. We are unable to combine orders.

Our website is equipped with technology to detect and prevent automated bot activity. This ensures all purchases are made by genuine human users. No Tomfoolery.

This is a Limited Edition item that will not be re-stocked. Therefore, we’re unable to accept returns, exchanges, or cancellations.

However, we take pride in the quality of our products. If, for any reason, your item arrives damaged or defective, please reach out to our customer support team and we’ll be happy to resolve the issue.